Our dresses are made to order, with an average production time of 30 days (public holidays are excluded from this calculation; they will be added to the production time if they occur during your order's creation period).

Wedding dresses and certain accessories are offered with express delivery for an additional 15% charge: 20 days for production. If, in extremely rare cases, the express delivery time cannot be met, the additional charge will be refunded.

All orders are shipped via DHL Express to your home address without exception. A customs fee will be charged upon delivery and is the responsibility of the customer.

*Wedding dresses:

Aware that our clients are unable to try on our dresses beforehand, any wedding dress received and found to be the wrong size will be replaced with the new size requested by the client, at our expense (item, delivery, and customs fees included). The same applies if any defect is found. The production time for this new item will be the same as that chosen when placing the initial order: 30 days if standard delivery was selected, 20 days if express delivery was selected.

Clients are asked to consider the possibility of alterations before placing their order, ensuring they have sufficient time if needed. The client will be responsible for any delays in the time required for alterations.`

*Event dresses & accessories:

These items are only acceptable for re-ordering if a defect is found. In this case, La Maison will reorder the item within the normal delivery times (30 days) and ship a new item to the customer, all charges covered.

*All items :

Any order placed cannot be considered for a refund without a valid reason (only valid reasons: item still not received due to deadlines not met or damaged/defective item).

The customer has 7 days following the date of receipt to alert our teams of any defect, with supporting photo evidence (stain, poor finishing, measurements not corresponding to those in the size guide, etc.), beyond this period, no complaint will be taken into account.

In the case of a defective item, La Maison will reorder and ship a new item to the customer, all costs assumed by La Maison.

A refund will only be made in the case of inability to remake & return the item to the customer in due form, within the normal timeframe.

We draw the attention of our customers to the fact that our dresses are made to order, and not ready-to-wear. They are also made within very short deadlines. Any order is therefore considered final, and cannot be cancelled due to a change of mind or any other reason beyond our control.

The customer, by placing an order, accepts the terms of this contract and cannot go back on its terms, according to the ethics of Islamic transactions3