All our dresses are made to order (with a few exceptions, please note), in 10 days on average.

However, the production can be delayed by several factors beyond our control, so please allow 14 days for production.

Aware that our customers are unable to try on our dresses beforehand, any item received and found to be the wrong size will be replaced with the new size requested by the customer, at our expense (item, delivery, and customs fees included).

Any order placed cannot be refunded without a valid reason (only valid reasons: item still not received because deadlines were not met or item damaged/presenting a defect).

The customer has 7 days following the date of receipt to alert our teams of any defect, with supporting photo evidence (stain, poor finishing, measurements not corresponding to those in the size guide, etc.), beyond this period, no complaints will be taken into account.

In the case of a defective item, La Maison will reorder the order within the normal time frame and ship a new item to the customer, all charges covered.

A refund will only be made in the event of inability to remake & return the item to the customer in good form, within the normal time frame.

The customer, by placing an order, accepts the terms of this contract and cannot go back on its terms, according to the ethics of Islamic transactions.